Terms & Conditions

Effective Date: 30th April 2026

Welcome to Spacelift Ltd. By accessing our website (spaceliftapp.com) or using the Spacelift: AI Garden Design mobile application ("the App"), you agree to these Terms and Conditions. Please read them carefully.

1. About Us

Spacelift Ltd is a UK-registered company. Our registered address and contact details are available at spaceliftapp.com. For any questions about these Terms, contact us at help@spaceliftapp.com.

2. Use of the App and Website

You agree to use the App and website in a lawful, respectful, and responsible manner. You must not:

• Violate any applicable laws or regulations

• Attempt to gain unauthorised access to any part of the App, website, server, or system

• Interfere with the App's or website's operation or security

• Upload or transmit malicious software or harmful content

• Use the App for any commercial purpose without our prior written consent

• Attempt to reverse-engineer, decompile, or extract the source code of the App

We reserve the right to restrict access or take legal action in response to misuse.

3. Accounts

To access certain features of the App, you must create an account. You are responsible for:

• Keeping your login credentials secure and confidential

• All activity that occurs under your account

• Notifying us immediately at help@spaceliftapp.com if you suspect unauthorised access

You must be at least 13 years of age to create an account. By creating an account, you confirm that you meet this requirement.

We reserve the right to suspend or terminate your account at any time if we believe you have breached these Terms.

4. Subscriptions and In-App Purchases

4.1 Subscription Plans

Spacelift offers a freemium model with optional paid subscription plans (monthly and annual) providing access to premium features including AI design generation, Project Packs, Shop the Look, and the landscaper marketplace.

4.2 Pricing

Current pricing is displayed in the App and on the App Store at the time of purchase. All prices are inclusive of applicable taxes.

4.3 Billing and Renewal

Subscriptions are billed through Apple's App Store and are governed by Apple's payment terms. Annual subscriptions are billed upfront for a 12-month period. Monthly subscriptions are billed on a recurring monthly basis. Subscriptions automatically renew unless cancelled at least 24 hours before the end of the current billing period.

4.4 Cancellation

You may cancel your subscription at any time through your Apple ID account settings. Cancellation takes effect at the end of the current billing period. We do not offer refunds for partially used subscription periods except where required by law.

4.5 In-App Purchases

Design credits and Project Packs are available as one-off consumable in-app purchases. These are non-refundable once used except where required by applicable law.

4.6 Free Trial

Where a free trial is offered, it will convert to a paid subscription at the end of the trial period unless cancelled beforehand.

5. AI-Generated Content

5.1 Ownership of Designs

AI-generated garden designs produced through the App are created for your personal use. Spacelift Ltd retains ownership of the underlying AI models, design frameworks, and technology used to generate designs.

5.2 Licence to You

We grant you a personal, non-exclusive, non-transferable licence to use, download, and share AI-generated designs for personal, non-commercial purposes. You may share designs on social media provided you credit Spacelift.

5.3 Accuracy and Reliance

AI-generated designs are provided for inspiration and planning purposes only. They are not a substitute for professional garden design advice. We do not guarantee that designs will be accurate, achievable, or suitable for your specific outdoor space. Any reliance on AI-generated designs is at your own risk.

5.4 Feedback and Improvement

We may use anonymised, aggregated data from design interactions to improve our AI models and product. We will not use your personally identifiable project data for this purpose without your consent.

6. User Content

6.1 Your Content

When you upload images, enter design preferences, create projects, or provide any other content through the App ("User Content"), you retain ownership of that content.

6.2 Licence to Spacelift

By uploading User Content, you grant Spacelift Ltd a worldwide, royalty-free, non-exclusive licence to use, store, process, and display that content solely for the purpose of providing and improving the App's services to you.

6.3 Your Responsibilities

You are responsible for ensuring that any content you upload does not infringe the rights of any third party, including copyright, privacy, or intellectual property rights.

7. Shop the Look

7.1 Affiliate Relationships

The Shop the Look feature displays products from third-party retail partners. Spacelift may earn a commission when you purchase products through links in the App. This does not affect the price you pay.

7.2 Third-Party Products

Products displayed in Shop the Look are sold by third-party retailers. Spacelift is not responsible for the quality, availability, delivery, or suitability of any products purchased through third-party links. Any disputes regarding purchases should be directed to the relevant retailer.

7.3 Product Information

We make reasonable efforts to ensure product information is accurate, but cannot guarantee that pricing, availability, or descriptions are up to date at the time of viewing.

8. Landscaper Marketplace

8.1 Introduction Service Only

The landscaper and contractor marketplace within the App is an introduction service only. Spacelift Ltd introduces you to independent landscaping professionals but is not a party to any contract between you and a landscaper.

8.2 No Liability for Third-Party Services

Spacelift Ltd is not responsible for the quality, safety, timeliness, or outcome of any work carried out by landscapers or contractors found through the App. Any disputes regarding landscaping services are solely between you and the relevant professional.

8.3 Due Diligence

We encourage you to conduct your own due diligence before engaging any landscaper, including checking references, qualifications, and insurance.

9. Intellectual Property

Unless otherwise stated, all content in the App and on our website — including text, images, branding, software, AI models, and design — is the property of Spacelift Ltd or our licensors. It is protected by copyright, trademark, and other intellectual property laws.

You may not copy, reproduce, modify, republish, upload, or distribute any material from the App or website without our prior written consent, except for personal, non-commercial use.

10. Information Accuracy

We make every effort to keep our content current and accurate. However, the App and website are provided "as is," and we do not guarantee that all information is up to date, error-free, or complete. Any reliance on the information provided is at your own risk.

11. Limitation of Liability

To the fullest extent permitted by law, Spacelift Ltd shall not be liable for any direct, indirect, incidental, or consequential loss or damage arising from:

• Your use or inability to use the App or website

• Any inaccuracies or errors in AI-generated designs or content

• Any products purchased through Shop the Look

• Any services provided by landscapers or contractors introduced through the App

• Any viruses or harmful components transmitted through the App or website

• Loss of data or project content

This does not affect your statutory rights as a consumer under applicable UK law.

12. External Links and Third-Party Services

The App and website may include links to or integrations with third-party services including Apple App Store, Google Maps, RevenueCat, Firebase Analytics, Firebase Crashlytics, Mixpanel, Segment, AppsFlyer, BetterAuth, LaunchDarkly, and retail partners. We do not control or endorse their content and are not responsible for any loss or damage that may arise from your use of them. Each third party operates under its own terms and privacy policy.

13. Termination

You may delete your account at any time through the App settings or by contacting help@spaceliftapp.com. Upon deletion, your personal data will be handled in accordance with our Privacy Policy.

We may suspend or terminate your account without notice if we believe you have breached these Terms, or for any other reason at our sole discretion. Active subscriptions will be cancelled in accordance with Section 4.4.

14. Changes to These Terms

We may revise these Terms and Conditions at any time. Updates will be posted in the App and on our website with a new effective date. For significant changes, we will notify you via email or in-app notification. By continuing to use the App after changes are published, you agree to the revised terms.

15. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact Us

For any questions or concerns about these Terms, contact:

Spacelift Ltd
Email: help@spaceliftapp.com
Website: spaceliftapp.com