Effective Date: 20th May 2025

At Spacelift Ltd (“we”, “our”, or “us”), your privacy matters. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website, spacelift.app, or register your interest in our services.

Who We Are

Spacelift Ltd is a UK-registered company building innovative technology to help homeowners reimagine their outdoor spaces. If you have any questions about this policy, contact us at help@spacelift.app.

What Information We Collect

When you submit a form or contact us through our website, we may collect the following information:

• Full name

• Email address

• Phone number (optional)

• Your reason for registering interest

• Any other information you choose to provide

We may also collect limited technical data (e.g. IP address, browser type) for website analytics and performance monitoring. See Section 6 below for more on cookies.

How We Use Your Information

We only process your personal data when we have a valid legal basis to do so. We use the information you provide to:

• Respond to your enquiry or request

• Keep you updated about Spacelift news, product developments, or launch information

• Understand and improve user interest and engagement

• Maintain the security and functionality of our website

We may also use your information, in an anonymised and aggregated format, for business intelligence and commercial purposes — for example, to identify trends such as the most requested garden features or most popular products across garden centres. This data cannot be used to identify you and does not include any personally identifiable information.

We do not sell, rent, or share your personal data with third parties for marketing purposes.

Legal Basis for Processing

We rely on one or more of the following lawful bases under the UK GDPR:

• Consent: Where you have opted in to receive updates or marketing.

• Legitimate interests: To communicate with prospective customers who have shown interest.

• Legal obligation: To comply with applicable legal or regulatory requirements.

How We Store and Protect Your Data

We use secure, industry-standard tools and practices to protect your data. Your information is stored in secure cloud environments, with access limited to authorised personnel only.

We retain your data only for as long as necessary to fulfil the purpose for which it was collected or to meet our legal obligations. You can request deletion at any time.

Cookies and Analytics

We may use cookies or similar technologies to understand how visitors interact with our site. This helps us improve the website experience. You can control cookie settings via your browser.

Your Rights

Under data protection law, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data (“right to be forgotten”)

• Withdraw consent at any time (for example, to stop receiving updates)

To exercise your rights, contact us at help@spacelift.app. We aim to respond within 30 days.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we’ll post the updated version on our website and revise the “Effective Date” above.

Contact Us

For any questions or concerns about your data, please contact:

Data Protection Officer
Spacelift Ltd
Email: help@spacelift.app